Welcome To Sri Lanka Cake Shop Ambasewana

Ambasewana cakes are freshly baked exclusively for you in every day.Ambasewana branded cakes make you experience the heights of quality, irresistible, fabulous and mouthwatering taste which will never leave your sweet memories.

How do I return my item safely

We want you to love what you ordered, but if something isn't right, simply follow our guidelines to make returning your items hassle-free.

Otherwise, please see below for a step by step guide:

1. Please tick the item (s) that you are returning on the Returns Form found on your delivery note.

2. Put these items in the correct original packaging. Ensure items are packed securely to prevent loss of items or any damages.

3. Put the Reason Return code onto the sticky label found on your item (s). A list can be found on the Return Reason area. Write the Return Reason code (e.g. 56) in the yellow boxes provided. Repeat this step for each item you are returning.

4. Peel off the returns label and safely attach this to your packaging you are returning items in. The returns label can be found on your delivery note. Please retain your confirmation of return label for your records. If you have lost your delivery note and have registered your account with us online, you can access your order history by using the 'My Account' facility. Remember to include your account number, invoice and catalogue numbers on every parcel you are returning, along with your goods and reason for return.

5. Safely insert the items you are returning into your packaging. Ensure packaging is securely sealed.

6. Arrange for your packaging to be picked up. To arrange for FREE courier collection, please call your local courier directly or call our Customer Service Team on 0871 987 0444. Alternatively, you can arrange to book a courier collection online by visiting the ‘My Account’ section.

7. When your courier comes to collect your parcel, you will receive a card with a bar code - THIS IS YOUR RECEIPT. Any missing parcel claims will not be valid if you do not have this receipt. If you do not receive a card quoting a bar code, please contact the Customer Services Team immediately. Please ensure, wherever possible, that the parcel is collected from a secure place.

Check List

Returns MUST be:

* Securely sealed
* Complete
* Unused
* In original packaging
* Returned within 14 days